Emme Diane Shipping and Return Policy

Return Policy

While we regret we do not offer refunds, you can return any product(s) within 30 days of your purchase in exchange for a store credit to use the next time you shop with us. We have a vast array of products for any skin type, so if something is not working, we encourage you to try another product. Before initiating a return, please be aware that:
1. We do not cover shipping costs for returning items.
2. If you choose to exchange a product, any associated shipping costs for the new item are your responsibility.

When returning, please carefully package your products and ensure the following are included in your package:

• Receipt (original or copy) - required
• Preferred email address
• Reason for your return (we appreciate feedback)

Send products to:
Emme Diane
Attn: Returns Department
15875 N. Greenway Hayden Loop,
Suite 112
Scottsdale, AZ 85260

NOTE: When we receive your product(s), we will email you with a coupon code in the amount of the product's value. Please allow 2-3 business days for us to process after we receive your return. Shipping is not included in return credits. Items returned over 30 days after purchase are ineligible for store credit, and will not be re-shipped to the customer.  

Shipping Policy

Domestic Shipping

• All orders of $150 or more receive FREE domestic shipping.
• Orders placed after 1pm (MST) will begin processing the following business day.
• Online orders are fulfilled Monday-Friday, excluding major holidays.
• In addition to shipping times, please allow 1-2 days processing time.
• Emme Diane orders are shipped USPS Priority Mail. If you need additional postage services, such as, signature required, please email shipping@emmediane.com
• Tracking information will be emailed once your order has been shipped.

In-Store Pickup (Scottsdale)

Please select the “pickup” option when checking out online. You will receive an email notification when your order is ready for pickup (usually within 4 hours).

Pickup Location:
Emme Diane
15875 N. Greenway Hayden Loop,
Suite 112
Scottsdale, AZ 85260

Pickup Hours:
Mon - Thurs: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 1:00 PM
Sat - Sun: Closed